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Frequently asked questions

Do you have a hard-copy catalogue?


No we don't - our range is continually changing so that you always have more designs to choose from and the best way to keep up to date with what we have is to sign up for our newsletter. You can do this by simply entering your email address at the bottom of this page.

We send a newsletter each month with details of new releases, specials and more.
 

What if I don't like the jewellery once I receive it?


Give us a call and arrange to return the jewellery to us by courier within 14 days. Please ensure the jewellery is unworn, in it's original packaging, in as new condition and we will refund you in full.
Please note: we reserve the right to waive this guarantee for customised orders (for example if we have resized a ring to fit you and it is not a standard size, or if we have set an unusual stone in a ring or pendant that could be difficult for us to sell).
 

Is there a minimum order?


There is no minimum order – you can buy one or more pieces every time you visit our site, adding to your collection each time - and no charge for courier delivery (for orders over $100 - otherwise $5) within New Zealand. We courier throughout NZ and also internationally to many countries.
 

What are your payment options?


We accept credit card payments - Visa Card, MasterCard or American Express, you can also make a direct online bank transfer (NZ customers only). For more information see our page about payment options.
 

How do you ship the products?


Bubble wrapped, then wrapped in tissue and packed into one of our branded gift boxes.
FREE signature courier throughout of New Zealand.

For all overseas we use NZ Post International Express. Please see our section on dispatch and delivery for more information including a full list of all postal charges.
 

What is .925 silver jewellery?


.925 is the internationally recognised standard used by craftsmen and jewellers for sterling silver. All of our silver jewellery is created in solid .925 sterling silver.

.925 means that the metal is made up of 92.5% silver and 7.5% copper. The reason that pure silver is not used to create jewellery is that it is very soft - the copper is needed for strength plus makes the metal resistant to damage.
 
It is important to you as a customer to know that jewellery you are buying is made of genuine .925 sterling silver - the easiest way of checking this is to look for the hallmark - or stamp, stamped inside every piece of jewellery.

All SilverStone Jewellery adheres to hallmarking requirements and is stamped with the tiny.925 stamp verifying its authenticity.

Are the sizes and weights mentioned on your website exact?


Well, almost....since our jewellery is hand-made, no two pieces are completely identical. The shells used in our jewellery are particularly unique so the photo shown on the website could indeed be quite different to the piece you purchase.
From one piece to the next there may be slight variations in the weight and sizes.
Each piece is weighed and stones measured and the overall piece of jewellery is measured and these measurements are listed with the description of the jewellery. If you are unsure, please email us to ask for further details.
 

Why does silver sometimes become blackened and discoloured?


Silver reacts with ozone (the rays from the sun) and hydrogen sulphides (found in the air of industrial cities). That reaction can form a black layer of silver sulphide.

This process is known as oxidation and instead of your jewellery being lovely and shining it appears dull.

In New Zealand a most common mistake is to wear your silver jewellery when soaking in the beautiful hot pools in Rotorua. While your skin loves it and will come out feeling soft and refreshed, your silver jewellery will be black and awful looking. If this happens - please contact us and we will professionally clean and polish your jewellery back to 'as new' - don't be tempted to head for the silver dips and polishes as often the stones in your jewellery don't react well to commercially available cleaners.

You will be relieved to know that the damage is reversible!

Correct storage and cleaning will keep your new SilverStone Jewellery looking as new for years to come.

Please read our section on caring for and cleaning for more information.
 

How can I clean my silver?

The best way is to use a 100% cotton silver jewellery cleaning cloth – these are available on our website at a cost of $7.50 each. It is better not to use tissue as this is wood based and can cause minor scratches.

Silver loves to be worn and maintains a shine and lustre when worn next to your skin. When you are not wearing your SilverStone Jewellery it is best to keep it stored in a jewellery pouch or plastic bag in a drawer.

For more information on storing and cleaning your jewellery please see our section on caring for your jewellery.


Why is silver so popular?


Apart from the fact that it looks absolutely amazing?
Silver is a precious metal, but  is still very affordable, making it the most popular metal to use to create beautiful jewellery. Also many gemstones and shell look so wonderful against the shine of silver.
With over 70% of women suiting women and with modern, fresh designs being handcrafted at SilverStone Jewellery - it is THE metal of the 2,000's.

The days of purism and wearing only gold or silver are long gone and most modern women are wearing a combination of gold and silver jewellery - or having one arm of gold jewellery and the other for silver!
Your choice - the only limitation in how to wear your jewellery is your imagination.

Customer service

+64 9 473 5299
lori@silverstonejewellery.co.nz
trusted member

 
 

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